aws-sdk-qconnect

Amazon Q in Connect is a generative AI customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately.

Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions, and links to relevant documents and articles. Agents can also query Amazon Q in Connect directly using natural language or keywords to answer customer requests.

Use the Amazon Q in Connect APIs to create an assistant and a knowledge base, for example, or manage content by uploading custom files.

For more information, see Use Amazon Q in Connect for generative AI powered agent assistance in real-time in the Amazon Connect Administrator Guide.

Getting Started

Examples are available for many services and operations, check out the examples folder in GitHub.

The SDK provides one crate per AWS service. You must add Tokio as a dependency within your Rust project to execute asynchronous code. To add aws-sdk-qconnect to your project, add the following to your Cargo.toml file:

[dependencies]
aws-config = { version = "1.1.7", features = ["behavior-version-latest"] }
aws-sdk-qconnect = "1.23.0"
tokio = { version = "1", features = ["full"] }

Then in code, a client can be created with the following:

use aws_sdk_qconnect as qconnect;

#[::tokio::main]
async fn main() -> Result<(), qconnect::Error> {
    let config = aws_config::load_from_env().await;
    let client = aws_sdk_qconnect::Client::new(&config);

    // ... make some calls with the client

    Ok(())
}

See the client documentation for information on what calls can be made, and the inputs and outputs for each of those calls.

Using the SDK

Until the SDK is released, we will be adding information about using the SDK to the Developer Guide. Feel free to suggest additional sections for the guide by opening an issue and describing what you are trying to do.

Getting Help

• GitHub discussions - For ideas, RFCs & general questions
• GitHub issues - For bug reports & feature requests
• Generated Docs (latest version)
• Usage examples

License

This project is licensed under the Apache-2.0 License.